PAYMENTS
Payments to be made through Paypal, Credit Cards,
or via bank transfer.
In case of payments via bank transfer your order won’t be shipped until the funds have cleared in our account.

for any question/occurrence about payments write us at: info@ortogonale.com

RETURNS

ORTOGONALE accepts returns. You have to return the merchandise no later than 14 workdays from the date of receipt. The return must be in original packaging. As soon as we have received the returned items and they have undergone a quality control check we will credit your account/credit card. We only credit the card that was used to purchase the items, in that way we can limit the use of stolen credit cards. Please keep your postage receipt as a proof that the package was sent. You are responsible for the return costs and expenses. ORTOGONALE has no return vouchers.

Gift Returns
If you have received an item from ORTOGONALE as a gift you do not want, you can return it and exchange for another item of the same value. In case you want a more expensive item you have the option of paying the difference as well as shipment fees. You can also choose to return the gift and receive an online voucher. We cannot return any money as only the credit card used to purchase the item(s) can be credited.

We dont’ accept cancellations
But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalised orders
  • Items on sale
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

E-mail us before any return
at: info@ortogonale.com


Return Address:

ORTOGONALE Fulfillment
c/o RAUM Italic
Schliemannstrasse. 29
D-10437 Berlin (Germany)